Frequently Asked Questions
Everything you need to know about your musical journey with Weiner Music.
How long does shipping take for instruments and accessories?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location, while international shipping may take 10-21 business days.
What is your return policy for woodwind and brass instruments?
We offer a 14-day trial period for most instruments. If you are not satisfied, you can return the item in its original condition for a refund, minus a restocking fee and shipping costs. Please note that mouthpieces and reeds have specific hygiene-related return restrictions.
Do you offer financing options for high-end instruments?
Yes, we partner with major financing providers to offer flexible monthly payment plans for qualifying customers. You can select the financing option at checkout to see your personalized rates.
Are the instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a rigorous professional setup and inspection by our expert technicians to ensure it meets our high standards of playability before it leaves our warehouse.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you provide international shipping?
We ship to many countries worldwide. Shipping rates and customs duties are calculated at checkout based on the destination and the weight of the package.